Pre-Order Policy & Disclaimer

At MUSE BRND, select items are offered on a pre-order basis to allow us to produce thoughtfully, reduce waste, and deliver the highest quality garments possible. Please read the following policy carefully before completing a pre-order purchase.

What Is a Pre-Order?

A pre-order item is not in stock at the time of purchase. By placing a pre-order, you are reserving an item that is currently in production and will ship once manufacturing is complete.

Estimated production & fulfillment timeframe:

4–6 weeks from the date the pre-order closes (unless otherwise stated on the product page). 

Payment & Order Processing

• Full payment is required at checkout for all pre-order items.

• Pre-orders are processed immediately and entered into production shortly after purchase.

• Because production begins promptly, pre-orders cannot be modified or canceled once placed.

Shipping & Delivery

• Pre-order items will ship once production is complete.

• If your order contains both in-stock and pre-order items, the entire order will ship together unless otherwise noted.

• Shipping timelines are estimates, not guarantees, and may be affected by production variables beyond our control.

You will receive a shipping confirmation email once your order has left our facility.

Production Variations & Final Product

Due to the nature of garment production, the final product may differ slightly from photos shown online. These differences may include, but are not limited to:

• Color variations

• Fabric wash or texture

• Hardware or trim placement

• Stitching or fit refinements

These variations are normal and expected and are not considered defects.

Studded, Embellished & Specialty Items

Items featuring studs, hardware, stone wash finishes, or specialty embellishments require extra care.

• Studs and embellishments are applied individually and may vary slightly from piece to piece.

• Light movement of embellishments is natural and does not indicate a defect.

• Proper care must be taken when wearing, storing, and handling these items.

Please refer to individual product care instructions for best results.

Refunds, Returns & Exchanges

All pre-order purchases are considered final sale.

• No refunds, cancellations, or exchanges are permitted on pre-order items.

• This includes delays within the stated production window.

If your item arrives with a manufacturing defect, please contact us within 48 hours of delivery at SUPPORT@MUSEBRND.COM  with clear photos for review.

Shipping Responsibility & Protection

Once your order leaves our facility, MUSE BRND is not responsible for lost, stolen, or delayed packages.

• Customers are strongly encouraged to purchase shipping protection at checkout.

• If shipping protection is declined, the customer assumes full responsibility for the shipment once it is handed off to the carrier.

Agreement to Terms

By placing a pre-order with MUSE BRND, you acknowledge that you have read, understood, and agreed to this Pre-Order Policy in full.

AGREEMENT TO TERMS

By placing an order with MUSE BRND, the customer acknowledges and agrees to all policies stated below. These terms apply to all purchases made on musebrnd.com.

NO REFUND POLICY

All sales are final.

MUSE BRND does not offer refunds, cancellations, or order reversals once an order is placed.

Refund requests, chargebacks, or payment disputes submitted in violation of this policy may be contested with supporting documentation.

DEFECTIVE OR DAMAGED ITEMS

Customers must report defective or damaged items within 5 days of confirmed delivery.

To be eligible for review, customers must provide:

• Order number

• Clear photos of the item and packaging

Failure to report within this window may result in denial of replacement or store credit.

EXCHANGES (SIZE ONLY)

MUSE BRND offers exchanges for sizing only, subject to inventory availability.

Exchange requirements:

• Request must be submitted within 7 days of delivery

• Items must be:

  • Unworn

  • Unwashed

  • Undamaged

  • In original packaging

All returns are inspected upon arrival.

Items that fail inspection will be returned to the customer.

MUSE BRND reserves the right to deny any exchange request that does not meet these conditions.

EXCHANGE PROCESSING

• Standard exchange processing: 5–7 business days after receipt

• Peak periods (launches, holidays): up to 14 business days

Customers will receive confirmation once processed.

EXCHANGE SHIPPING TERMS

If approved, an exchange label will be issued.

Customers must ship the item within 5 business days of label issuance.

Failure to use the label within the allotted time may void exchange eligibility.

MUSE BRND reserves the right to restrict future exchange privileges for policy abuse.

STORE CREDIT POLICY

MUSE BRND does not issue refunds.

Eligible returns may receive store credit at our discretion if:

• Item is returned within 5 days

• Item is unused and in original condition

Store credit is:

• Non-transferable

• Issued digitally

• Non-redeemable for cash

FINAL SALE ITEMS

The following are not eligible for return, exchange, or store credit.

• Sale items

• Gift cards

• Custom or made-to-order items

• Intimates