RETURNS & EXCHANGES

Returns:

All sales are FINAL. All purchases are NON-REFUNDABLE. Once an order is placed, we ARE NOT able to honor CANCELLATIONS/REFUNDS. NO EXCEPTIONS! By purchasing with MUSE BRND you are agreeing to our policies.  

Please contact support@musebrnd.com for questions or concerns. To properly assist you, please include your name and order number in the subject line.

 

Exchanges:

We will only honor exchanges regarding sizing issues IF SIZE IS AVAILABLE. If size is unavailable you will be offered store credit. NO EXCEPTIONS. To qualify for an exchange, you must initiate contact within 5 days of your delivery date. To request an exchange, email "support@musebrnd.com" with details regarding your request. Include your order number and contact information within the email. If exchange request is accepted, we must receive the product at our warehouse within 5 DAYS OF ACCEPTANCE EMAIL. Please keep in mind that we are a small business.  We cannot guarantee product availability for exchanges. 

Product must be unworn, unwashed, free of makeup stains, deodorant, wear, and contain original packaging to qualify. MUSE BRND reserves the right to deny any requests that do not meet our policy. 

Original shipping fees are non-refundable and exchange shipping cost is the responsibility of the consumer. Please keep proof of postage until your exchange is finalized. 

 

STUDIO/MADE-TO-ORDER ITEMS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE. STUDIO/MADE-TO-ORDER ITEMS ARE SPECIFIED IN THEIR PRODUCT DESCRIPTION.  

Sale:

ALL SALE ITEMS ARE FINAL SALE. NO RETURNS OR EXCHANGES WILL BE ACCEPTED.

For all Questions or concerns please contact support@musebrnd.com.