RETURNS & EXCHANGES

 

AGREEMENT TO TERMS

By placing an order with MUSE BRND, the customer acknowledges and agrees to all policies stated below. These terms apply to all purchases made on musebrnd.com.

NO REFUND POLICY

All sales are final.

MUSE BRND does not offer refunds, cancellations, or order reversals once an order is placed.

Refund requests, chargebacks, or payment disputes submitted in violation of this policy may be contested with supporting documentation.

DEFECTIVE OR DAMAGED ITEMS

Customers must report defective or damaged items within 5 days of confirmed delivery.

To be eligible for review, customers must provide:

  • Order number

  • Clear photos of the item and packaging

Failure to report within this window may result in denial of replacement or store credit.

EXCHANGES (SIZE ONLY)

MUSE BRND offers exchanges for sizing only, subject to inventory availability.

Exchange requirements:

  • Request must be submitted within 7 days of delivery

  • Items must be:

    • Unworn

    • Unwashed

    • Undamaged

    • In original packaging

All returns are inspected upon arrival.

Items that fail inspection will be returned to the customer.

MUSE BRND reserves the right to deny any exchange request that does not meet these conditions.

EXCHANGE PROCESSING

  • Standard exchange processing: 5–7 business days after receipt

  • Peak periods (launches, holidays): up to 14 business days

Customers will receive confirmation once processed.

EXCHANGE SHIPPING TERMS

If approved, an exchange label will be issued.

Customers must ship the item within 5 business days of label issuance.

Failure to use the label within the allotted time may void exchange eligibility.

MUSE BRND reserves the right to restrict future exchange privileges for policy abuse.

STORE CREDIT POLICY

MUSE BRND does not issue refunds.

Eligible returns may receive store credit at our discretion if:

  • Item is returned within 5 days

  • Item is unused and in original condition

Store credit is:

  • Non-transferable

  • Issued digitally

  • Non-redeemable for cash

FINAL SALE ITEMS

The following are not eligible for return, exchange, or store credit.

  • Sale items

  • Gift cards

  • Custom or made-to-order items

  • Intimates