Pre-Order Policy

Pre-Order Policy & Disclaimer

At MUSE BRND, select items are offered on a pre-order basis to allow us to produce thoughtfully, reduce waste, and deliver the highest quality garments possible. Please read the following policy carefully before completing a pre-order purchase.

What Is a Pre-Order?

A pre-order item is not in stock at the time of purchase. By placing a pre-order, you are reserving an item that is currently in production and will ship once manufacturing is complete.

Estimated production & fulfillment timeframe:

4–6 weeks from the date the pre-order closes (unless otherwise stated on the product page). 

Payment & Order Processing

  • Full payment is required at checkout for all pre-order items.

  • Pre-orders are processed immediately and entered into production shortly after purchase.

  • Because production begins promptly, pre-orders cannot be modified or canceled once placed.

Shipping & Delivery

  • Pre-order items will ship once production is complete.

  • If your order contains both in-stock and pre-order items, the entire order will ship together unless otherwise noted.

  • Shipping timelines are estimates, not guarantees, and may be affected by production variables beyond our control.

You will receive a shipping confirmation email once your order has left our facility.

 

Production Variations & Final Product

Due to the nature of garment production, the final product may differ slightly from photos shown online. These differences may include, but are not limited to:

  • Color variations

  • Fabric wash or texture

  • Hardware or trim placement

  • Stitching or fit refinements

These variations are normal and expected and are not considered defects.

Studded, Embellished & Specialty Items

Items featuring studs, hardware, stone wash finishes, or specialty embellishments require extra care.

  • Studs and embellishments are applied individually and may vary slightly from piece to piece.

  • Light movement of embellishments is natural and does not indicate a defect.

  • Proper care must be taken when wearing, storing, and handling these items.

Please refer to individual product care instructions for best results.

Refunds, Returns & Exchanges

All pre-order purchases are considered final sale.

  • No refunds, cancellations, or exchanges are permitted on pre-order items.

  • This includes delays within the stated production window.

If your item arrives with a manufacturing defect, please contact us within 48 hours of delivery at SUPPORT@MUSEBRND.COM  with clear photos for review.

Shipping Responsibility & Protection

Once your order leaves our facility, MUSE BRND is not responsible for lost, stolen, or delayed packages.

  • Customers are strongly encouraged to purchase shipping protection at checkout.

  • If shipping protection is declined, the customer assumes full responsibility for the shipment once it is handed off to the carrier.

Agreement to Terms

By placing a pre-order with MUSE BRND, you acknowledge that you have read, understood, and agreed to this Pre-Order Policy in full.