1. DOES MUSE BRND HAVE A RETAIL STORE LOCATION?
- No, MUSE BRND is currently online only with no current retail store
locations.

2. DOES MUSE BRND OFFER IN PERSON PICK UP?
- No, MUSE BRND is currently online only with no current in person pick up
option.

3. DOES MUSE BRND OFFER EXPRESS SHIPPING?

No, MUSE BRND does not currently offer express shipping options. Please see our shipping policy for more information. 
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4. DOES MUSE BRND OFFER RETURNS & OR ISSUE REFUNDS?

We accept returns for store credit only. We do not offer refunds on any orders with no exceptions. 
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5. DOES MUSE BRND OFFER EXCHANGES?

Yes, please click here to begin an exchange request. All exchanges are subject to our Return & Exchange Policy. 
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6. HOW DO I INITIATE A RETURN AND/OR EXCHANGE?

Please click here to begin a return/exchange request. 
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7. DOES MUSE BRND SHIP INTERNATIONALLY?

Yes, we ship internationally. Please review our shipping policy before placing an international order.
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8. WHAT SIZE SHOULD I PURCHASE?

Please review our size chart as well as our product descriptions before choosing a size. If you need further assistance contact us at support@musebrnd.com.
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9. CAN I CHANGE OR ALTER A PURCHASED ORDER? 

We cannot accommodate any changes or alterations to purchased orders. Please double check all details of your order before purchasing.
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10. CAN I CANCEL A PURCHASED ORDER?

All MUSE BRND purchases are FINAL & NON-REFUNDABLE. Once an order is placed from MuseBrnd.com, we are unable to accommodate or honor any cancellations or refunds of purchase, with NO EXCEPTIONS. All customers will adhere and are in agreement of the Returns Policy, by placing an order with MUSE BRND.
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11. WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE ITEM(S)?

If your item is damaged or defective please request an exchange immediately using this link. For more assistance email us at support@musebrnd.com.
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12. DOES MUSE BRND OFFER AFTERPAY OR KLARNA?

We currently offer Afterpay and Shoppay installments at checkout. 
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13. HOW CAN I CONTACT SUPPORT?

Email us at Support@musebrnd.com. Due to high demand please allow 3-5 business days for response. 

14. WHY DOES MY ORDER INCLUDE ROUTE PACKAGE PROTECTION?

Route Package Protection covers lost, damaged, or stolen items. As a precautionary measure we recommend all customers check out with Route Package Protection included in orders to alleviate any mishaps during transit. Customers can file claims for lost, stolen, or damaged packages through a confirmation email or at claims.route.com.