Pre-Order Policy & Disclaimer

At MUSE BRND, select items are offered on a pre-order basis to allow us to produce thoughtfully, reduce waste, and deliver the highest quality garments possible. Please read the following policy carefully before completing a pre-order purchase.

What Is a Pre-Order?

A pre-order item is not in stock at the time of purchase. By placing a pre-order, you are reserving an item that is currently in production and will ship once manufacturing is complete.

Estimated production & fulfillment timeframe:

4–6 weeks from the date the pre-order closes (unless otherwise stated on the product page). 

Payment & Order Processing

• Full payment is required at checkout for all pre-order items.

• Pre-orders are processed immediately and entered into production shortly after purchase.

• Because production begins promptly, pre-orders cannot be modified or canceled once placed.

Shipping & Delivery

• Pre-order items will ship once production is complete.

• If your order contains both in-stock and pre-order items, the entire order will ship together unless otherwise noted.

• Shipping timelines are estimates, not guarantees, and may be affected by production variables beyond our control.

You will receive a shipping confirmation email once your order has left our facility.

Production Variations & Final Product

Due to the nature of garment production, the final product may differ slightly from photos shown online. These differences may include, but are not limited to:

• Color variations

• Fabric wash or texture

• Hardware or trim placement

• Stitching or fit refinements

These variations are normal and expected and are not considered defects.

Studded, Embellished & Specialty Items

Items featuring studs, hardware, stone wash finishes, or specialty embellishments require extra care.

• Studs and embellishments are applied individually and may vary slightly from piece to piece.

• Light movement of embellishments is natural and does not indicate a defect.

• Proper care must be taken when wearing, storing, and handling these items.

Please refer to individual product care instructions for best results.

Refunds, Returns & Exchanges

All pre-order purchases are considered final sale.

• No refunds, cancellations, or exchanges are permitted on pre-order items.

• This includes delays within the stated production window.

If your item arrives with a manufacturing defect, please contact us within 48 hours of delivery at SUPPORT@MUSEBRND.COM  with clear photos for review.

Shipping Responsibility & Protection

Once your order leaves our facility, MUSE BRND is not responsible for lost, stolen, or delayed packages.

• Customers are strongly encouraged to purchase shipping protection at checkout.

• If shipping protection is declined, the customer assumes full responsibility for the shipment once it is handed off to the carrier.

Agreement to Terms

By placing a pre-order with MUSE BRND, you acknowledge that you have read, understood, and agreed to this Pre-Order Policy in full.

01  —  Returns

We hope you love every piece you order from MUSE BRND — but if something isn’t quite right, you have 7 calendar days from the date of delivery to submit a return request, including the day it was delivered.

Once your return is approved, your item(s) must be mailed back to us within 7 calendar days of your approval date, including the day of approval.

Any returns received outside of the allowed period will not be accepted and will be considered as a late return. Late returns may result in the item being rejected and sent back to you.

02  —  Store Credit Only — No Exchanges, No Refunds

All eligible returns are issued as store credit only. Refunds to the original payment method are not available.

Exchanges are not currently accepted. If you’d like a different item, simply return your eligible item through the returns portal and place a new order using your store credit.

• Store credit is issued via email once your item is received, inspected and accepted. This process typically takes 3-5 business days after the parcel is delivered. Peak periods (launches, holidays): up to 14 business days
• Store Credit can be used across the site or split across multiple orders where applicable
• Store credit has no cash value and cannot be transferred or redeemed for cash.

03  —  Damaged or Defective Items

We take great care in how your order is packed and sent — but if your item arrives damaged or defective, we want to make it right. Please contact us at Support@MuseBrnd.com within 5 calendar days of delivery, including the day it was delivered.

Your email must include:

– Your order number

– A clear description of the damage or defect

– Photo evidence showing the issue

Once reviewed, we will direct you on next steps to get this issue resolved. Claims submitted outside of the 5-day window will not be considered.

Damage caused by misuse, improper care, or normal wear and tear is not covered under this clause.

04  —  How to Start a Return

We’ve made the process as simple as possible, theres no need to email us. You can start your return in one of two ways:

• Scan the QR code attached to the card in your delivery or on your hangtag
• Visit our Returns Portal directly at MB RETURNS CENTER

All instructions will be available once you submit your request through the portal. A return label will be sent to you by email. The cost of the return label will be deducted from your store credit — original order shipping fees are always non-refundable.

05  —  Item Condition Requirements

To be eligible for a return, all items must be:

• Unused, unworn, and in the same condition as received
• Returned with original packaging
• All swing tags, return tags, and hygiene stickers with do-not-remove ribbons/zip ties must be intact and untampered
• Free of makeup, residue, fabric scents, perfumes, or any similar product
• Free of damage, including damage caused when trying on or from alterations

If it is evident that a returned item does not meet the above conditions, MUSE BRND reserves the right to refuse the return or deduct the necessary value for cleaning, repair, or restocking from your store credit.

06 —  Sale, Final Sale & Sample Sale

Sale, final sale and sample sale items are strictly non-returnable, non-refundable, and non-exchangeable — no exceptions.

07  —  Refused & Undeliverable Orders

Packages that are refused or returned to us due to unpaid taxes, failed delivery attempts, or any other reason will incur return shipping fees and/or taxes and restocking fees. These will be deducted from any store credit issued. Original shipping charges are non-refundable.

08  —  Fraudulent & Unsolicited Returns

MUSE BRND reserves the right to refuse any return believed to be made maliciously, fraudulently, or with the intent to cause loss, damage, or copyright harm to the brand. In the event of continuous or excessive returns, refusal of future returns will be considered.

Returns sent back to us without a submitted request through the portal will be strictly rejected and returned to sender.

09 —  Chargebacks & Disputes

By completing your purchase, you agree to this policy. If something isn’t right, please reach out to us first — we’re always happy to help and will resolve any issues as quickly as possible. We reserve the right to respond to chargebacks with full supporting documentation when necessary.

10 —  Good to Know

• Please ensure your shipping address is accurate at checkout — we’re unable to take responsibility for packages once confirmed as delivered.
• Orders cannot be canceled once placed.
• We reserve the right to cancel or refuse any order at our discretion, including in cases of suspected fraud.
• This policy may be updated at any time without prior notice. The version in effect at the time of purchase will apply.